Quality

To achieve the highest quality standards, we work constantly to improve our structures and procedures. This applies for our products, our services, and our management. 

Customer satisfaction

The focus of our business processes, projects, and activities is always the customer. We know that we are judged by our ethical, business, and ecological conduct as well as the quality of our services, and therefore strive for excellent performance in these areas.

Transparency

We are committed to open interaction with our customers, personnel, suppliers, business partners, and other organizations and institutions. We also keep transparency and honesty the priorities in our internal communication.

Dialogue with business partners

We are committed to dialogue and partnership with our business partners all over the world. We share the basic principles for ethical conduct, societal engagement, and environmentally compatible behavior with our suppliers, subcontractors, and representatives. We convey our guiding principles to our network partners and encourage them to base their conduct on these same standards.

Money laundering

XSTAFF expects that its partners and employees will adhere strictly to all laws and regulations on combatting money laundering; also included therein are those conditions and provisions according to which currency transactions with blocked persons must be reported.

Commercial provisions

We are convinced that free trade contributes to wealth and prosperity in the world, and therefore always strive to observe applicable laws, including sanctions and embargoes.

Data protection

Our partners and employees may not disclose information, insofar as it is not already known to the public, for their personal gain or for the benefit of third parties. This includes technical, financial, and operating data, customer information, file notes, and other information related to our business and its operational activities and future plans. Personal data on natural and legal persons may only be gathered, processed, and used in accordance with the respective regulations.

Corporate responsibility

Our corporate responsibility is an expression of our will to make a positive contribution to society and the environment. Ultimately, our conduct affects the world in which we live. Our responsibility is reflected in our orientation to fundamental charters and initiatives, such as the Universal Declaration of Human Rights, the United Nations Global Compact, and OECD Guidelines for Multinational Enterprises.

Standards for billing and reporting

The confidential treatment of security and personnel data, as well as invoicing and financial data, is of special importance to us. All business processes must be accounted for in accordance with established procedures and auditing standards, and generally recognized accounting principles. The records comprise all necessary information on the respective transactions.

Conflicts of interest

We expect ethically impeccable conduct from our personnel and partners in dealing with conflicts of interest. They should therefore inform us of relationships with individuals or companies with whom XSTAFF does business and that could lead to conflicts of interest – such as partnerships, business partnerships, or investments.

Fair competition

We operate our business exclusively according to the principles of free enterprise and on the basis of free, unimpeded competition. We only employ suppliers, staff, or other intermediaries after thorough appraisal. We are legally obligated to make business decisions in the best interest of the company, and independent of agreements or accords with competitors. XSTAFF will therefore refrain from any conduct that violates antitrust laws. 

Bribery and corruption

We maintain absolute transparency in dealing with customers, suppliers, and authorities, and conform to international anti-corruption standards as they’re recorded in the UN Global Compact, for example, as well as applicable anti-corruption and bribery laws.

Gifts and perks

Gifts and other perks are permitted if they are in line with normal business practice and ethically unobjectionable. None of our employees may claim gifts or other personal perks from customers, suppliers, or other business partners.

Reporting a violation

If you should learn of a potential violation of this Code of Conduct, you can contact our employees at any time. Your message will be treated as confidential. In the interest of efficient processing, however, we ask that you give your name when reporting a potential violation. If this isn’t possible for you, we will also accept anonymous reports.

Measures, exceptions, and amendments

In case of violations to this Code of Conduct, XSTAFF will actively take appropriate measures for proper rectification. In doing so, we will first attempt to settle the matter by explaining the importance of our Code of Conduct to the concerned partners or employees, encouraging them to change their behavior. However, it is also possible that labor law or disciplinary law-related measures will be carried out within the applicable regulations in the event of violations against the Code of Conduct.

Exceptions to adhering to the Code of Conduct will not be permitted without a compelling reason.